Help center

Help Center for the plugin Elementor Addon Components You will find in this page a set of documents which will guide and help you to access and build a dynamic site based on the most recent technologies.

Dynamic WooCommerce Tags for Elementor

EAC implements dynamic tags for WooCommerce products that will allow you to maintain consistent data across your business.

Using slider with elementor

This component adds a new display mode to the 'Image gallery', 'Post grid' and 'Relationship post in a[...]

Add Lottie animation in Elementor

Lottie Animation for the free version of Elementor is a new widget that allows you to enhance the[...]

Add a PDF viewer to Elementor

PDF viewer for the free version of Elementor is a new component that will allow you to integrate[...]

How to add OpenStreetMap to elementor

OpenStreetMap for the free version of Elementor is a new component which will allow you to integrate maps[...]

Create Image Hotspots with Elementor

Image hotspots for the free version of Elementor is very useful for creating an image with interactive hotspots[...]

Elementor Dynamic Social Medias

Display dynamiquely social icons on a blog post, with author’s or user’s social media links

Elementor Image Set Default Values

Set in Elementor the default values ​​for different image controls with properties like 'fields_options' and 'allowed_dimensions'

Elementor Control Conditions

Define the simple and advanced visibility conditions (Show / Hide) of a Control Elementor.

Add External Image For Elementor

Add your external image with the Elementor widget Image and conserve all the properties and options that the[...]

Elementor Dynamic Template

Add and synchronize your content with Elementor templates anywhere in a post, page or sidebar.

Elementor Dynamic Tags

Implement the Dynamic Tags and Dynamic ACF tags for the free version of Elementor. It gives you opportunity[...]

23 thoughts on “Help center”

  1. Hi there!
    I’d like to report a problem I’m experiencing since less than a week now.
    I’ve been using the PDF embed widget succesfully for a while now. I’ve just noticed that anytime I access a PDF using this widget, I get the following response (en français): HTTP: La requête a échoué.
    I’ve enabled the WP debug log and get the following message :
    [16-Mar-2022 16:15:24 UTC] PHP Notice: Undefined index: elementor-addon-components/elementor-addon-components.php in on line 157
    I’m pretty much running everything at the lastest version or almost. I’ll try a few other things at my end, but if you have any suggestions to help me out here, I’d most appreciate it.
    Please advise.

  2. Bonjour.
    Regarding my previous message. Just wanted to let you know my problem is solved. The problem with the « Visionneuse PDF » widget is now resolved and was not at all related to the widget itself, but rather to a broken SSL certificate chain. I have resolved the SSL certificate issue and the « HTTP: La requête a échoué. » error message has disapeared and PDF documents now appear as they should.


  3. Hi there.
    After my recent post regarding an EAC error message with the PDF Viewer widget, I had left the WordPress debug log option active on my website, so as to keep an eye out on things. It turns out that another EAC error message now appears, but I don’t know what it means, and if I need to take any action. There’s no apparent malfunction on the front end. Here’s the most recent error message:
    [23-Mar-2022 17:19:25 UTC] PHP Notice: Undefined index: elementor-addon-components/elementor-addon-components.php in xxxxxx/public_html/wp-content/plugins/elementor-addon-components/includes/eac-plugin-updater.php on line 194
    I confirm that I’m only using the PDF Viewer widget, and in appearance anyway, it works well for me.
    Please advise.

    • Hi François,
      I can confirm that the ‘PDF viewer’ component is not the source of the trace in the error log but it is due to a bug in the update of the plugin which is being resolved.

  4. Hi, I have something weird happening with modal box. When I choose to use Link HTML as content type, and add external link, popup is open but nothing is visible, it is blank. I tried several web addresses, like Google, but nothing opening in popup, just blank window. On the other hand some other url opens ok.
    Am I doing something wrong?

    I have tried everything, nothing work and it would be really fantastic if you can help me with this. I have start thinking that Facebook make problem and do not aloud their pages to show in popup. 🙁

    PS. I love your plugin, thank you for inventing it 🙂


    • Hi Sasa,
      Sorry for this inconvenience but the links (Link HTML) are opened in an IFRAME and the content can only be displayed if the remote server authorizes it.
      The same-origin policy is a control method used by web browsers to overcome certain security problems.
      Wiki SOP

  5. Hi,

    Wondering how I can have my own style for the Posts Grid widget. For example, I would like the Featured Image to appear before the Title and add a custom ACF field as well.

    Thank you.

    • Hi Sarat,
      In the next version (1.9.7) the image will be displayed first before the title.
      Regarding ‘add a custom ACF field as well’, i don’t understand where this field could be injected since all the data is extracted from each article.

  6. Hello,

    I am having critical error problem with EAC plugin and elementor. i cant edit a post when EAC is activated. i also have updated my php version from 7.3 to 7.4 and still not fixed the problem. what should i do?

    Thank you.

    • Hi Popoy,
      Sorry for the issues you are facing
      First: could you to tell me if you find errors associated with the plugin in the dashboard/Elementor/System Info, section Log ?
      Second: try to disable other plugins and if the problem goes away, enable them one by one to identify the source of the problem.

    • Whaou Oleg!!
      You read our minds!!
      The developments of the products grid are finished, some more tests and to finish the documentation.
      It will be in production within one week.

      • Oh, that will be awesome! Your plugin gets better and better with every update! A little off-topic question – why is your plugin not in the WP repository? After all, it has long become one of the best alternatives to many similar add-ons for Elementor.

  7. Hi, I would like to ask about the Post Grid, I like that it displays all the posts in categories, but I want to ask if it’s possible that it displays the posts of a single author on each author page, like if the user visits an author page, the posts grid shows the author’s posts categorised. Do I need to use ACF for that? Thank you so much in advance for the help!

    • Ana-Maria,
      To filter the posts grid by authors, you must edit the grid with Elementor, tab ‘Query filter/Queries’ field ‘Select authors’.
      Enter the author ID or select the dynamic tags ‘Post/Authors’ and select the author’s name from the list.
      You can then hide the filter under the ‘Content’ tab by deselecting the ‘Filters’ toggle.

  8. I’m having a problem with some features.
    I can’t see the Options for “Multiple background images”, “Motion effects”, “Lottie background”, “Custom attributes” and many more in the editor.
    They are all activated in the settings, but I can’t see them in the editor.
    Installed Plugins:
    Elementor Version 3.11.1
    Elementor Pro Version 3.11.1
    Premium Addons Version 4.9.49
    Premium Addons PRO Version 2.8.20

    • Hi Joyce,
      Make sure that in the “EAC Components” page of the admin panel under the “Advanced” tab, the “RSS Reader” option is enabled.
      In the editor you will find the component in ‘EAC Advanced’ section ‘RSS Reader’.

  9. Hi there, can you please tell me if this plugin is compatible with the latest Elementor version 3.12.2 ? Thanks, Kate

    • Hi Kate,
      Yes the plugin is compatible with Elementor version 3.12.2
      Check the compatibilities in the compatibility section of the homepage.


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