Help center

Help Center for the plugin Elementor Addon Components You will find in this page a set of documents which will guide and help you to access and build a dynamic site based on the most recent technologies.

Create a perfect post grid with Elementor

The Post Grid component is ideal if you want to share your posts in different display formats (Grid, Masonry and Slider), filter posts, select content...

Improve page loading speed

EAC in conjunction with Elementor uses a series of techniques to increase page load speed, make your site more accessible and improve site performance

Create advanced image gallery using Elementor

The advanced image gallery widget for Elementor lets you build a responsive gallery with different layouts, zoom with a Fancybox, apply a ratio to images...

How to set display conditions with elementor

Display conditions is a new feature that allows you to hide elements such as sections, containers and widgets according to easily defined rules. Display conditions...

Make your site more accessible

From version 2.1.3 EAC implements accessibility improvements including keyboard navigation, ARIA tags and improved semantics with 'role' attributes. The changes applied to future versions will...

WooCommerce Product Grid for Elementor

The WC Product Grid for Elementor will allow you to create a perfect grid of products that you want to sell or present as a...

Create amazing image gallery using elementor

Image Gallery for Elementor is a component that allows you to present your images in an attractive way with different display modes and a range...

Using slider with elementor

This component adds a new display mode to the 'Image gallery', 'Post grid' and 'Relationship post in a grid' widgets without recreate the existing one

Add Lottie animation in Elementor

Lottie Animation for the free version of Elementor is a new widget that allows you to enhance the user interface and will enhance the visual...

How to add RSS feed reader with Elementor

The free version of RSS Feeds Reader for Elementor is a new component that will allow you to aggregate news feeds from different sources and...

Add a News Ticker reader in Elementor

News Ticker for Elementor free version is a new widget which will allow you to display your favorite news feeds continuously on single line across...

How to add an author info box with Elementor

Author Info box for the free version of Elementor is a section where you can display information about the post’s author, show their bio, social...

Add a PDF viewer to Elementor

PDF viewer for the free version of Elementor is a new component that will allow you to integrate one or more PDF files from the...

How to add OpenStreetMap to elementor

OpenStreetMap for the free version of Elementor is a new component which will allow you to integrate maps and position points of interest to make...

Create Image Hotspots with Elementor

Image hotspots for the free version of Elementor is very useful for creating an image with interactive hotspots that will allow you to display points...

Create Off-canvas menu with Elementor

Off-canvas for the free version of Elementor is a new widget that allows you to create an impressive sidebar, attractive flyout menus and content panels

How to display ACF Relationship posts in a grid

The ACF relationship post grid for Elementor is a new component that helps you to create and display the relationship field like any other posts...

Dynamic ACF tags for Elementor

Learn how you can structure your posts with Advanced Custom Fields and reuse their content with the Dynamic Tags for the free version of Elementor

How do i make a html sitemap with elementor

HTML Sitemap guides your website visitors to where they want to go. It’s where they turn if they haven’t found what they are looking from...

Elementor Image Set Default Values

Set in Elementor the default values ​​for different image controls with properties like 'fields_options' and 'allowed_dimensions'

Add External Image For Elementor

Add your external image with the Elementor widget Image and conserve all the properties and options that the widget provides. Useful to display images from...

How to integrate a modal box with elementor

This document will teach you how you can build a modal box and display different content in it with Elementor Modal Box Component without any...

Elementor Dynamic Template

Add and synchronize your content with Elementor templates anywhere in a post, page or sidebar.

Add your custom CSS with Elementor

Add your custom css to target and structure a widget, container, section, the whole page or global to the site with the free version of...

Elementor Dynamic Tags

Implement the Dynamic Tags and Dynamic ACF tags for the free version of Elementor. It gives you opportunity to make your site dynamic and more...
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48 thoughts on “Help center”

  1. Hi there!
    I’d like to report a problem I’m experiencing since less than a week now.
    I’ve been using the PDF embed widget succesfully for a while now. I’ve just noticed that anytime I access a PDF using this widget, I get the following response (en français): HTTP: La requête a échoué.
    I’ve enabled the WP debug log and get the following message :
    [16-Mar-2022 16:15:24 UTC] PHP Notice: Undefined index: elementor-addon-components/elementor-addon-components.php in on line 157
    I’m pretty much running everything at the lastest version or almost. I’ll try a few other things at my end, but if you have any suggestions to help me out here, I’d most appreciate it.
    Please advise.

  2. Bonjour.
    Regarding my previous message. Just wanted to let you know my problem is solved. The problem with the « Visionneuse PDF » widget is now resolved and was not at all related to the widget itself, but rather to a broken SSL certificate chain. I have resolved the SSL certificate issue and the « HTTP: La requête a échoué. » error message has disapeared and PDF documents now appear as they should.


  3. Hi there.
    After my recent post regarding an EAC error message with the PDF Viewer widget, I had left the WordPress debug log option active on my website, so as to keep an eye out on things. It turns out that another EAC error message now appears, but I don’t know what it means, and if I need to take any action. There’s no apparent malfunction on the front end. Here’s the most recent error message:
    [23-Mar-2022 17:19:25 UTC] PHP Notice: Undefined index: elementor-addon-components/elementor-addon-components.php in xxxxxx/public_html/wp-content/plugins/elementor-addon-components/includes/eac-plugin-updater.php on line 194
    I confirm that I’m only using the PDF Viewer widget, and in appearance anyway, it works well for me.
    Please advise.

    • Hi François,
      I can confirm that the ‘PDF viewer’ component is not the source of the trace in the error log but it is due to a bug in the update of the plugin which is being resolved.

  4. Hi, I have something weird happening with modal box. When I choose to use Link HTML as content type, and add external link, popup is open but nothing is visible, it is blank. I tried several web addresses, like Google, but nothing opening in popup, just blank window. On the other hand some other url opens ok.
    Am I doing something wrong?

    I have tried everything, nothing work and it would be really fantastic if you can help me with this. I have start thinking that Facebook make problem and do not aloud their pages to show in popup. 🙁

    PS. I love your plugin, thank you for inventing it 🙂


    • Hi Sasa,
      Sorry for this inconvenience but the links (Link HTML) are opened in an IFRAME and the content can only be displayed if the remote server authorizes it.
      The same-origin policy is a control method used by web browsers to overcome certain security problems.
      Wiki SOP

  5. Hi,

    Wondering how I can have my own style for the Posts Grid widget. For example, I would like the Featured Image to appear before the Title and add a custom ACF field as well.

    Thank you.

    • Hi Sarat,
      In the next version (1.9.7) the image will be displayed first before the title.
      Regarding ‘add a custom ACF field as well’, i don’t understand where this field could be injected since all the data is extracted from each article.

  6. Hello,

    I am having critical error problem with EAC plugin and elementor. i cant edit a post when EAC is activated. i also have updated my php version from 7.3 to 7.4 and still not fixed the problem. what should i do?

    Thank you.

    • Hi Popoy,
      Sorry for the issues you are facing
      First: could you to tell me if you find errors associated with the plugin in the dashboard/Elementor/System Info, section Log ?
      Second: try to disable other plugins and if the problem goes away, enable them one by one to identify the source of the problem.

    • Whaou Oleg!!
      You read our minds!!
      The developments of the products grid are finished, some more tests and to finish the documentation.
      It will be in production within one week.

      • Oh, that will be awesome! Your plugin gets better and better with every update! A little off-topic question – why is your plugin not in the WP repository? After all, it has long become one of the best alternatives to many similar add-ons for Elementor.

  7. Hi, I would like to ask about the Post Grid, I like that it displays all the posts in categories, but I want to ask if it’s possible that it displays the posts of a single author on each author page, like if the user visits an author page, the posts grid shows the author’s posts categorised. Do I need to use ACF for that? Thank you so much in advance for the help!

    • Ana-Maria,
      To filter the posts grid by authors, you must edit the grid with Elementor, tab ‘Query filter/Queries’ field ‘Select authors’.
      Enter the author ID or select the dynamic tags ‘Post/Authors’ and select the author’s name from the list.
      You can then hide the filter under the ‘Content’ tab by deselecting the ‘Filters’ toggle.

  8. I’m having a problem with some features.
    I can’t see the Options for “Multiple background images”, “Motion effects”, “Lottie background”, “Custom attributes” and many more in the editor.
    They are all activated in the settings, but I can’t see them in the editor.
    Installed Plugins:
    Elementor Version 3.11.1
    Elementor Pro Version 3.11.1
    Premium Addons Version 4.9.49
    Premium Addons PRO Version 2.8.20

    • Hi Joyce,
      Make sure that in the “EAC Components” page of the admin panel under the “Advanced” tab, the “RSS Reader” option is enabled.
      In the editor you will find the component in ‘EAC Advanced’ section ‘RSS Reader’.

  9. Hi there, can you please tell me if this plugin is compatible with the latest Elementor version 3.12.2 ? Thanks, Kate

    • Hi Kate,
      Yes the plugin is compatible with Elementor version 3.12.2
      Check the compatibilities in the compatibility section of the homepage.

  10. Hello …
    I found a conflict with Yoast seo , and the las version of EAC 2.1 1…
    Version 2.1.0 working perfect…
    It break my site !!!
    Only solution is to desactivate Yoast OR EAC….

    • Hello Alain,
      Sorry for this problem, we have identified the bug with Yoast SEO and are working very hard to fix it.
      We are doing the final tests and will release the new version (V2.1.2) on 08/07 or 08/08.
      Thanks again for your patience.

  11. Hello
    Since the update, WP has triggered a critical error. All Elementor and WP versions are the latest (3.4.7 and 3.15.1). Is it possible to go back to Elementor Addon 2.0.x ?

    • Hello Franck,
      Sorry for this problem, we have identified the bug with Yoast SEO and are working very hard to fix it.
      We are doing the final tests and will release the new version (V2.1.2) on 08/07 or 08/08.
      Thanks again for your patience.

  12. This looks really good. How come I can’t search for your plugin on WordPress? This website seems to be the only place I can find you. You appear to have a great set of features, so I don’t understand why I can’t install directly from the plugins page.
    I tried searching “ELEMENTOR ADDON COMPONENTS” in the plugins page and also on WordPress website too but I cannot find you.
    Why is this?

    • Hello Ian,
      That’s right, the plugin is not available in the Worpress repository because we are not sufficiently sized to guarantee effective support.
      Despite everything, I can assure you that the plugin respects development standards (WPCS) and enhanced security.
      Once installed you can update the plugin to its new versions directly from the dashboard/Plugins.

  13. Hello! I just want to say thanks for this incredible project! It was almost everything I need! I just wanted to ask for a tiny feature request:
    On EAC Lottie Background I really need a way to stop the animation loop. Instead of it beeing repeated over and over, I need a way to run the animation only once and then stop it. I’m able to accomplish it on the lottie files player, so i think maybe it shouldn’t be much work.

    • Hello Leonardo,
      Thanks for using our plugin.
      Lottie Background: regarding your request, an option will be added so that you can select Loop or Once mode in the next version 2.1.4 within a week.

  14. Hello, thank you for this incredible project!
    I just wanted to ask you about an issue I’m experiencing. I use an ACF relationship to display post objects inside the pages. It was working fine but after a recent update it broke. It is not possible to display the relational fields anymore.

    Do you know what is causing this bug? Is it gonna be fixed in a next update and is there any temporary remediation?

    Thank you for your help, have a nice day.
    Best regards

    • Hello Hugo,
      Question: In the Elementor editor does the ACF relationship field you created appear in the list of relationship fields.
      However we have made multiple and important modifications for this new version.
      Unfortunately we did not accurately assess the non-regression of the version.
      I think you need to re-enable the component in each post.
      Sorry for the inconvenience.

  15. When updating from 2.1.4 to 2.1.5 all of my ACF Text fields are removed from my page templates and I can no longer add any ACF Text fields to the page as the ACF Text option is no longer present in the Dynamic Tags menu.

    Any idea what is going on here? Or how I might solve this quickly? For now, I am just avoiding the update.

  16. Hi
    can you help solve my problem? I have a problem with this plugin when creating a post grid for my blog website, but the image feature for my post doesn’t appear, why? and I am using the latest version of EAC Components version 2.1.6 and the post grid image problem cannot appear?

    • Hello Aliandro,
      Sorry for the inconvenience.
      The images should display, there are no particular limitations.
      Please check that the Content/Featured image option is enabled.
      However, if you have a link to a staging server, please send it to me so that I can carry out some tests.
      Link will not appear in comments.

      • I just want to let you know that my problem has been resolved, and it turns out that the cause of the post grid image problem not being able to appear is because it is caused by the Litespeed cache plugin. I bring this to your attention because I appreciate your plugin with all my heart, I feel lucky to have known your plugin.

  17. i have created the website called xxxxxxxx by using Elementor Addon Components its working fine till yesterday, today gave the error “There has been a critical error on this website.”
    when i deactivate all working fine but templates shortcodes not working, please help

    • Hi Rupresh,
      Firstly, is this after you’ve updated the plugin (v2.2.0)?
      Try to deactivate the ‘EAC components/Advanced/Image gallery’ widget and logout/login again.
      Finally can you send me back the log under Dashboard/Elementor/System info section ‘Log’ at the bottom of the page.
      Otherwise, if you’ve deactivated the plugin, it’s normal for the shortcodes to stop working.

    • Hello Paul,
      We have an issue with the ‘Image gallery’ widget.
      Activate the plugin and disable the ‘EAC components/Advanced/Image gallery’ widget. Log out/log back in.
      If the issue persists, send me back the log under Dashboard/Elementor/System info section ‘Log’ at the bottom of the page.
      The patch will be released tomorrow (v2.2.1).

  18. Hi, When I activate EAC, I get a message saying it’s not compatible with Woocommerce HPOS…. When will it be?

      • Hi, Just fyi
        If your modules do not interact with order tables, There’s nothing more than a line of code to declare compatibility….
        So that would be nice….


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